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Image: CIBC Logo and Title; Verified by Visa from CIBC
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Image: Verified by Visa Logo, and woman holding credit card looking at computer Image text: Peace of Mind. Online. Verified by Visa* from CIBC

Image Text: Frequently Asked Questions
  1. What is Verified by Visa?
  2. What are the benefits of registering?
  3. Are there any fees for using Verified by Visa?
  4. Where will I be able to shop using Verified by Visa?
  5. Which CIBC VISA cards are eligible for Verified by Visa?
  6. Who can register for Verified by Visa?
  7. How Do I Register?
  8. How many credit cards can I register?
  9. Do Supplementary Cardholders need to register for their own password?
  10. What happens if I don't register?
  11. Are there any special technical requirements for using Verified by Visa?
  12. How do I shop using Verified by Visa?
  13. Will I need to use my password every time I shop online?
  14. I already shop online, why do I need this service?




1. What is Verified by Visa?

Verified by Visa is a free password protection service that helps ensure only you can use your CIBC VISA card to make purchases online at participating merchant sites. By working together, CIBC and Visa are providing you with added security when you shop online using your CIBC VISA card.



2. What are the benefits of registering?

By registering now, you'll avoid the need to sign up in the middle of your next purchase at a Verified by Visa participating merchant site. This means you'll have uninterrupted access to online shopping, backed by the added security of your personal password. Your new password will also allow you to view your Verified by Visa transactions online.



3. Are there any fees for using Verified by Visa?

No. Verified by Visa is offered at no charge to CIBC VISA card customers.



4. Where will I be able to shop using Verified by Visa?

You can shop at any online store that has the Verified by Visa logo. For the list of participating online stores click here. As new merchants add Verified by Visa to their offering, this list will continue to grow.



5. Which CIBC VISA cards are eligible for Verified by Visa?

All of the following CIBC Personal and Small Business VISA credit cards can be registered for this service at no charge.

  • CIBC Aerogold+ VISA card
  • CIBC Aerogold+ VISA card for Business
  • CIBC Aventura™ Gold VISA card
  • CIBC bizline™ VISA card
  • CIBC Classic VISA card
  • CIBC Dividend Card™
  • CIBC Dividend Platinum™ Card
  • CIBC Gold VISA card
  • CIBC Hbc Rewards** VISA card
  • CIBC Select VISA card
  • CIBC Shoppers Optimum++ VISA card
  • CIBC Pharmaprix Optimum++ VISA card
  • CIBC U.S. Dollar VISA card
  • CIBC Wood Gundy AAA VISA card
  • CIBC Aero Classic VISA Card


6. Who can register for Verified by Visa?

Anyone with a CIBC Personal or Small Business VISA card listed above can register for a Verified by Visa password. To avoid any delays or interruptions when shopping online, remember to register all of your CIBC VISA cards and advise any supplementary cardholders sharing your VISA account to do the same.



7. How Do I Register?

Simply go to www.CIBCSecurePay.com:
1. Click on "Register Now"
2. You will be prompted to enter your CIBC VISA credit card information
3. Choose and confirm your Verified by Visa password and click "Submit"

Or register the next time you shop online at one of the Verified by Visa participating merchant sites. Either way, you'll have your password in seconds.



8. How many credit cards can I register?

You will need to register all of your eligible CIBC VISA cards that you wish to use to shop on-line at participating Verified by Visa merchants. Don't forget to have any authorized users on your account also sign up for Verified by Visa and set up their own personal password.




9. Do Supplementary Cardholders need to register for their own password?

Each supplementary cardholder who shares any of your CIBC VISA accounts must register separately for a personalized Verified by Visa password to ensure uninterrupted access to online shopping.



10. What happens if I don't register?

In our commitment to maintain the safety and security of online shopping, CIBC will require that all online CIBC VISA purchases use Verified by Visa at participating merchant sites. If you do not have a Verified by Visa password, you will not be able to complete online transactions at enabled sites.
Even if you don't register now, you'll still be prompted to complete the process the next time you shop at a Verified by Visa store.




11. Are there any special technical requirements for using Verified by Visa?

Verified by Visa requires the use of Microsoft Internet Explore version 4.0 and above, Netscape Navigator 4.0 and above, or America Online 4.0 and above.




12. How do I shop using Verified by Visa?

It's easy. Next time you make an online transaction at a participating merchant site you'll be prompted to enter your Verified by Visa password. Once entered, your transaction proceeds as normal.



13. Will I need to use my password every time I shop online?

Yes. You will need to use your Verified by Visa password to shop at participating online merchants. Always keep your Verified by Visa password safe and do not share it with anyone.



14. I already shop online, why do I need this service?

As part of our commitment to customer protection, CIBC will require that all of your online purchases use Verified by Visa when the online retailer is enabled. As an existing cardholder you are already covered by VISA's Zero Liability Policy protecting you should someone try to use your account, this new service acts as an additional layer of protection for your benefit.





 
 

REGISTER FOR
VERIFIED BY VISA

When you are asked for your Verified by Visa password, make sure you're ready.

Register now!


 

APPLY FOR A
CIBC VISA CARD

Want the protection offered by Verified by Visa but don't have a CIBC VISA card yet?

Learn more and
apply online!


 

ALREADY REGISTERED FOR VERIFIED BY VISA?

Click here to go to the Personal Account Manager



* Visa Int./CIBC lic. User
™ Trademark of CIBC
® Registered trademark of CIBC
** HBC Rewards is a trademark of Hudson's Bay Company, used under licence.
+ Aerogold is a registered trade-mark of Air Canada. CIBC is an authorized licensee of the mark.
++ Shoppers Optimum and Pharmaprix Optimum are trademarks under license to Shoppers Drug Mart Inc.

Image text: Shopping online just got more secure.Image text: Go to CIBC.com

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